Contact US

Contact US

*Most emails get a response within 12 hours. It may take longer on holidays, Weekends and Peak Season. Our happiness engineers will strive to provide the best customer service experience. 

Customer Service – Hours of operation:
Mon-Fri: 06:00am – 6:00pm EST

Sat, Sun: Closed.

Customer Care Office Email address

Frequently Asked Questions:
Q: How long will it take for to receive my package?
A: Due to huge order volumes, it takes 8-12 business days for processing (unless stated otherwise on product page), additional 2-3 business days to receive your order, (domestic) and International shipping takes a minimum of 10-15 business days.

Q: Is shipping free?
A: Yes, it will ship free, worldwide..

Q: Do we ship internationally?
A: Yes. Please note that International delivery is insured and safe, and all orders will arrive to their destiny. If for any reason the package has not arrived to you, you will receive the money back or we will reship your order free of charge.

Q: What is the company return policy?
A: We cannot process any returns due to the nature of our product.

Q: Do you have a phone number I can call?
A: No—but please don’t misunderstand this as any lack of interest! We’d love to answer your questions. We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email and live chat support enables us to provide the most accurate response. We focus on providing fast and high-quality responses by email, and informative as possible so you’re always talking to a human that can help first-hand.

Comments (4)

  1. could you send me the URL for tracking my 3rd order. I could not find it on your website. thks.

    1. Dear,
      Thank you for your great support.
      You can track your order with this website:
      If have any further questions, please feel free to let us know.

  2. Hello,

    We placed an order with you on 3/10/2021 for 100 KN95 masks, and just now checked on the order status of our shipment and it looks like it is being returned to sender? One tracking page tells us that it was out for deliver on 3/18/2021, and our business was open for delivery then, yet we did not receive the package. Another packing page tells us that the order number has not been registered. Any help you can give us in locating our package would be greatly appreciated. Our order # is 20210308-18122.

    Thank you,
    San Francisco Community Acupuncture

    1. Dear,
      Thank you for your great support.
      We have replied to you and sent the email to you email address.
      If have any further questions, please feel free to let us know.

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